Other Agencies Can Help If You Have A Complaint:
If you are not happy with our response you can escalate your complaint to an external agency.
- The NDIS Quality and Safeguards Commission (NDIS Commission):
This is an independent agency established to improve the quality and safety of NDIS supports and services. You can make a complaint to the NDIS Commission by calling 1800 035 544 or TTY 133 677. Interpreters can be arranged. Or via National Relay Service and ask for 1800 035 544. You can also complete a complaint contact form.
- Disability Services Commissioner (DSC):
The DSC is an independent body that can assist in resolving complaints about Victorian disability service providers. You can visit their website or phone 1800 677 342
- Department of Education and Early Childhood Development:
The department offers learning and development support, services and resources for all Victorians, from birth through to adulthood. You can visit their website or phone 03 9637 2000.
- The Complaints Resolution and Referral Service (CRRS):
A complaints resolution service for people using Australian Government-funded disability employment and advocacy services. You can visit their website or phone 1800 880 052.